We, the Trustees of the Electricity North West Group of the Electricity Supply Pension Scheme - Defined Contribution Section (“the Scheme”) will use your personal details to assess, deal with and pay any benefits you may be entitled to under the rules of the Scheme. As part of the service we provide we may share your information with other organisations for the purposes of identifying accurate information as to your whereabouts or for the purpose of paying any benefits that you may be entitled to. We will handle your data in compliance with all relevant data protection legislation, including from May 2018 in compliance with the General Data Protection Regulation (GDPR). The Trustees are data controller in respect of your personal information for the purposes of applicable data protection legislation.

Purpose of using information


We process information or data for the reasons/purposes above. This information may include:


  • personal details
  • family, lifestyle and social circumstances
  • financial details
  • employment and education details
  • goods or services provided

We may also need to process sensitive classes of information, such as physical or mental health details, in order to administer ill-health retirement payments and applications.

This information may be obtained from your employer, ex-employer, government agencies, service providers or from yourself.

We will only collect and use your personal information where:

  • there is a legal obligation for us to do so;
  • it is for our legitimate business interests; or
  • you have given us your consent to do so.

Our legitimate business interests include fulfilling our role in dealing with, assessing eligibility for and paying any benefits you may be entitled to. We will not use your data for our legitimate business interests if they are overridden by your interests, rights or freedoms.

You do not have to provide the information requested from you, but there may be a delay in the payment of your benefits if that information is not provided.

If we are processing your data on the basis of your consent you can withdraw your consent at any time by contacting Railpen (details shown below). The withdrawal of consent will not affect the processing of personal data carried out before consent was withdrawn.

Who the information may be shared with


From time to time we may need to share your information with other organisations. This includes Railpen Limited in order to deal with and pay any benefits you may be entitled to under the rules of the Scheme. Where this is necessary we are required to comply with all aspects of relevant data protection legislation. The types of organisations we may need to share some of your information with are:


  • claimants, beneficiaries, assignees and payees
  • pension schemes with which the person whose personal information we are processing has an association
  • trade and business associates and professional advisers
  • healthcare, social and welfare organisations
  • financial organisations and advisers
  • central and local government
  • service providers
  • ombudsmen and regulatory authorities
  • suppliers
  • family, associates or representatives of the person whose personal data we are processing
  • tracing agencies

If you qualify for free financial counselling we will give your information to carefully selected organisation(s) with which we have arranged to provide this service. We or they may contact you by mail or telephone. If you do not wish to take advantage of this service, please notify the Data Protection Officer in writing who will forward an acknowledgement to you within 7 days.

Retention of data


One of the key principles of the relevant data protection legislation, including the GDPR, is that the personal data we store and process shall be adequate, relevant and limited to what is necessary for the purpose it was originally collected. Our standard policy is for information or data to be kept for only as long as necessary. It is then disposed of in a managed and secure way. However, as pensions are a long term saving vehicle it may be necessary to retain your personal data for the remainder of your life and any dependants’ lives in order to pay you the benefits you are entitled to along with any dependant’s benefits payable.

Our core systems, data, and administration services are all carried out and stored within the UK.

Completing forms on behalf of a child


If you are completing forms, on behalf of a child we may also hold and use your personal information, which will be dealt with on the same basis as set out above.

Your rights


You will have a number of rights under data protection legislation. These include the right to:

  • see the information we hold about you;
  • request personal data to be amended if it is inaccurate or incomplete;
  • request the deletion or removal of personal data where there is no compelling reason for its continued use;
  • to block or restrict the processing of your personal data in certain circumstances; and
  • object to the processing of your personal data in certain circumstances

There is also a right under the GDPR to receive your personal data (in a structured, commonly used and machine-readable format) and to transfer your data to another service provider or data controller. This right applies where your data is being processed on the basis of your consent or in line with a contract to which you are party. Please note that for the majority of members, this is not applicable as we rely on our legitimate business interest to collect and process your data rather than individual consent or contracts.

Further information


If you wish to exercise any of your rights or have concerns about the processing of your personal data or, on behalf of the child in whose name this claim is made, or wish to raise any issues in relation to data protection, including in relation to the use of it by the Trustees or Railpen, please contact the Trustees at:

Trustees of the Electricity North West Group of Electricity Supply Pension Scheme – DC Section
C/o Railpen
PO Box 331

Telephone: 0345 600 2050


If you are unhappy with how your personal information is being handled you also have the right to make a complaint to the Information Commissioner’s Office, an independent body set up to uphold information rights, which will investigate your complaint.


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© ENWL Pension Scheme 2022
Registered Office: Electricity North West Limited, Borron Street, Stockport, SK1 2JD, Registered in England and Wales, Registration No 02366949
Electricity North West Ltd is authorised and regulated by the Financial Conduct Authority for some of its activities. The administration of occupational pension schemes is not a regulated activity. Full details about the extent of our authorisation and regulation by the Financial Conduct Authority are available from us on request.